The FishGoo Agent Communication Guide: Order Like a Pro
The Perfect Order Message Template
Using a consistent format eliminates confusion and speeds up processing. Here is the template that experienced buyers use.
Message Structure Example
Copy and adapt this format for every order.
Greeting + Order List
Hi [Agent Name], I would like to order the following items: [List each item with Weidian ID]
Specify SKU for Each Item
Item 1: [Weidian ID] — Size [X], Color [Y]. Item 2: [Weidian ID] — Size [A], Color [B].
Add Special Requests
Please remove all shoe boxes. Please take QC photos of the insole and heel tab. Please declare at $80.
Confirm Budget and Payment
My budget is around $200 total. Please send invoice when ready. I prefer PayPal payment.
Response Time Expectations by Channel
Different communication channels have different typical response times.
| Channel | TypicalResponse | BestFor |
|---|---|---|
| Telegram | 2-8 hours | Quick questions, QC photo sharing, urgent issues |
| 4-12 hours | Detailed conversations, voice messages, backup communication | |
| Discord | 6-24 hours | Community questions, group discussions, non-urgent queries |
| 12-48 hours | Complex issues, formal complaints, documentation |
How to Handle Order Issues
Sending angry messages immediately
Fix: Start with a calm, factual description of the issue and your desired resolution
Vague problem descriptions
Fix: Include photos, item IDs, and specific details: 'The size 11 Dunk has a crooked swoosh, see attached photo'
Demanding instant refunds
Fix: Allow the agent 24-48 hours to negotiate with the seller. Most issues resolve faster than you expect.
Not documenting conversations
Fix: Screenshot important agreements and QC approvals. This protects both you and the agent.
Looking for more agent communication? Browse our curated finds or search for specific items on the FishGoo Spreadsheet.